In all honesty I have no answer to that question. However, I'm was really disturbed and thoroughly annoyed today to find out that a particular "fantastic" initiative that would improve customer service 100% was not followed through upon because it would require users and staff to remember another password.
Seriously?!? How many times and for how long can this be an excuse to follow through with innovation? There are numerous ways that single sign on or Open ID can be implemented. If it something very personal then I would indeed want a fancy alpha-numeric password. Like many I would assume that if it was a complicated password I would most likely record it into a secure location. There are also a ridiculous number of applications for doing this for every device imaginable. Oh and don't forget the handy note pad beside the phone. How many people have all their passwords written down there.
In an ever growing world of applications (and I use that term very very loosely - cars even have passwords sometimes) with usernames and passwords how can we ever decide and assume that there is a MAGIC limit to the number we need our customers and/or staff to have.
I'm open and curious to any and all thoughts that you might have on this.
Friday, 23 September, 2011
Thursday, 22 September, 2011
Dan Pink: Drive
Drive: The Science of Motivation and its Connection to High Performance
Notes taken during live keynote.
Notes taken during live keynote.
Wednesday, 14 September, 2011
"The Truth About Social Learning" - presented by Jane Bozarth
Speaker: Jane Bozarth, Ph.D., eLearning Director of the State of North Carolina
Some of my webinar notes from today's session.
Helping us all to gain better understanding what is indeed Social Learning.
Hash to look for - #SocLrnTruth
Links and References - www.delicious.com/jbo27712/SocLrnTruth
http://bozarthzone.blogspot.com/
What is Learning?
We learn from others, we often don't know when we are learning. We notice it more when it is not there.
Most decided we need to start social learning. We are already doing this daily. The moment you are talking with someone else and are discussing any topic you are learning.
-Case studies,
-games
-role plays
-asking an expert
-book clubs
-group work
-etc.
Social MEDIA tools HELP US TO LEARN on a large scale. The media is only the tool. The tool has nothing to do with the social aspect.
As the training people it is our job to help people connect. Find out what the similarities are between them. What are they working on? Are there things they can work together on? Group them together. Mentors and mentees.
No need to teach them more, connect them so they can teach one another.
Any of the tools out there can be used to support these types of functions.
It is about supporting them rather than interfering them through the learning process.
From webinar particpant - Marie Sanguinetti - Companies that control it too much have lots of learning under the radar. It goes underground.
Community
There are communities all around us. We can help to set them up and utilize them. Do no make them feel like they are mandatory or like committees. They need to be nurtured within the community - not managed.
Typically don't have names.
Are about a certain practice or item of interest.
Are not classes.
Do not have agendas.
Fun
If it isn't fun, people will not do it. You can't convince them they are having fun either.
Participation
Pay attention to what grabs people...what it is that keeps them participating.
Measuring
Some organizations are able to ROI on their social learning. (IBM, Ace Hardware, Caterpiller, Ford Sync). Time savings, cost savings, etc.
You must engage in your community if you want help from your community.
Value can be found from:
The immediate interaction and quick response to questions and discussions.
Potential value comes from new skills, tools, perspectives.
Applied values comes from new innovation, new connections, new approaches.
Realized values come from personal and organizational performance improvement.
Reframed value comes changes in strategies and expectations.
What can you do?
Pay attention to what is happening in your organization.
Ask for Stories
Look for where the gaps and mistakes are happening.
Capture those moments of learning (share videos, share screenshots, etc)
The cost of not supporting social learning?
NOT THE TRUTH
Social learning = social meda
Social learning requires tools and social media
Social learning is new
It can be sold by a vendor
Depends on generations to adopt
Some of my webinar notes from today's session.
Helping us all to gain better understanding what is indeed Social Learning.
Hash to look for - #SocLrnTruth
Links and References - www.delicious.com/jbo27712/SocLrnTruth
http://bozarthzone.blogspot.com/
What is Learning?
We learn from others, we often don't know when we are learning. We notice it more when it is not there.
Most decided we need to start social learning. We are already doing this daily. The moment you are talking with someone else and are discussing any topic you are learning.
-Case studies,
-games
-role plays
-asking an expert
-book clubs
-group work
-etc.
Social MEDIA tools HELP US TO LEARN on a large scale. The media is only the tool. The tool has nothing to do with the social aspect.
As the training people it is our job to help people connect. Find out what the similarities are between them. What are they working on? Are there things they can work together on? Group them together. Mentors and mentees.
No need to teach them more, connect them so they can teach one another.
Any of the tools out there can be used to support these types of functions.
It is about supporting them rather than interfering them through the learning process.
From webinar particpant - Marie Sanguinetti - Companies that control it too much have lots of learning under the radar. It goes underground.
Community
There are communities all around us. We can help to set them up and utilize them. Do no make them feel like they are mandatory or like committees. They need to be nurtured within the community - not managed.
Typically don't have names.
Are about a certain practice or item of interest.
Are not classes.
Do not have agendas.
Fun
If it isn't fun, people will not do it. You can't convince them they are having fun either.
Participation
Pay attention to what grabs people...what it is that keeps them participating.
Measuring
Some organizations are able to ROI on their social learning. (IBM, Ace Hardware, Caterpiller, Ford Sync). Time savings, cost savings, etc.
You must engage in your community if you want help from your community.
Value can be found from:
The immediate interaction and quick response to questions and discussions.
Potential value comes from new skills, tools, perspectives.
Applied values comes from new innovation, new connections, new approaches.
Realized values come from personal and organizational performance improvement.
Reframed value comes changes in strategies and expectations.
What can you do?
Pay attention to what is happening in your organization.
Ask for Stories
Look for where the gaps and mistakes are happening.
Capture those moments of learning (share videos, share screenshots, etc)
The cost of not supporting social learning?
NOT THE TRUTH
Social learning = social meda
Social learning requires tools and social media
Social learning is new
It can be sold by a vendor
Depends on generations to adopt
Thursday, 8 September, 2011
#lrnchat - Top 10 Tweets for the AM Session.
As always, tweets were judged on costume, design, and choreography. And usually there are more then 10.
- @5StarDeveloper: Q1) Woodchucks are more difficult to trap than I thought, plums make good bait. #lrnchat
- @KoreenOlbrish: Q1. I learned that you cant force a dance party, but sometimes they sneak up on you - never happens to me :( #lrnchat
- @LnDDave Q1) I learned that 'eye candy' isn't enough; you still need substance. Thanks #GreenLantern! #lrnchat
- @bschlenker Q2) Referencing Q1) I had to teach my kids the difference between a leech and a tadpole. I think they're scared for life :) #lrnchat
- @brandColby Now accepting pre-orders! RT @JaneBozarth: @brandColby lol. "Who Moved My Cat?" Thatll be $19.99 please. #lrnChat
- @brandColby Q3) I found out that a great way to get noticed online is to tell a story about cats. #lrnChat
- @ZaraLynnKing #lrnchat i learned that i shouldn't have went blueberry picking in the woods by myself cause Bears are bad this yr...opps
- @LnDDave #lrnchat i learned that i shouldn't have went blueberry picking in the woods by myself cause Bears are bad this yr...opps
- @DaveHildebrandt: Q4) How to clone myself. < um, AWESOME! although I'd want to tweak a few things... #lrnchat
- @DavidDLaCroix Q5 Throw tennis balls for labradors and labrador mixes. No thumbs, they need you! #lrnchat
- @JaneBozarth Q5) I ran into a social media 'expert' and ran away screaming. I suggest you do the same. #lrnchat
- @JaneBozarth: FYI The hashtags currently being offered by @LndDave for $19 are knockoffs of my official, authentic hashtags. #AcceptNoSubstitutes #lrnchat
Wednesday, 7 September, 2011
It's that time of year....upgrading and improving my courses
It's that time of year when once again the kids are back in school, the evenings are getting cooler, the leaves are just starting to change colour, and I'm stuck looking at our Core Curriculum courses.
I've learned a lot from so many great elearning people and resources over the past year that when I look at my courses from last year I cry. They could be sooooo much better, but when you're a department of one with limited time, money and resources you often get stuck with something that gets you by, but not the something you're truly happy to put out to the masses.
My first struggle for this year's revamp is WHMIS. The mere word makes one cry. Last year's attempt to put this online for 2700 staff, all with many different roles was successful in that they completed it. It was unsuccessful from my point of view in that it was very very boring. Read, click, read, click, quiz. This year I wanted to try (at least minimally) to make this and a few other courses better. Still with a very limited amount of time. Facing 6 courses and about 4 weeks to fix them up...the odds are not in my favour.
I did get a really good start on taking the language of the courses and scaling it back dramatically. The number of words per screen were okay, but still way too wordy. The level of the language was also to high for some within our organization. Paring this back and simplifying the wording should at a minimum get the courses down 5-10 minutes each in time. (I refuse to tell you how long some are....next year's task).
After the language improvements the next part I want to tackle is the engagement the courses include. I'm having trouble coming up with global scenarios that apply to all types and levels of staff. Perhaps I'll brainstorm something next year. What I have started to do is at least change some of the placement of quiz questions. Instead of being lumped at the end they are embedded into the material. My goal is to create "mini" scenarios that can be answered regarding various pieces of information instead of one overall scenario for the course to be centered around.
I'll share one example here. It's still not exactly the level I'd like to get this course to, but it's a start and it's better than last year.
Last year I shared my use of the Carousel Engage activity to explain various WHMIS (my activity) symbols. This year I decided I didn't just want people to just read through all the material that this interaction held, I wanted to take it a little farther and turn it into more of a "scavenger hunt". Using the interaction can they answer questions about the various symbols or hazardous materials?
I've added 2 screenrs below to show how I created this. You can also find detailed explaination on how do to this from Dave Moxon's Articulate eLearning Blog - "How to embed engage 09 within quizmaker 09"
Here's to hoping the feedback this year from participants is that they like this new format to the material.
I've learned a lot from so many great elearning people and resources over the past year that when I look at my courses from last year I cry. They could be sooooo much better, but when you're a department of one with limited time, money and resources you often get stuck with something that gets you by, but not the something you're truly happy to put out to the masses.
My first struggle for this year's revamp is WHMIS. The mere word makes one cry. Last year's attempt to put this online for 2700 staff, all with many different roles was successful in that they completed it. It was unsuccessful from my point of view in that it was very very boring. Read, click, read, click, quiz. This year I wanted to try (at least minimally) to make this and a few other courses better. Still with a very limited amount of time. Facing 6 courses and about 4 weeks to fix them up...the odds are not in my favour.
I did get a really good start on taking the language of the courses and scaling it back dramatically. The number of words per screen were okay, but still way too wordy. The level of the language was also to high for some within our organization. Paring this back and simplifying the wording should at a minimum get the courses down 5-10 minutes each in time. (I refuse to tell you how long some are....next year's task).
After the language improvements the next part I want to tackle is the engagement the courses include. I'm having trouble coming up with global scenarios that apply to all types and levels of staff. Perhaps I'll brainstorm something next year. What I have started to do is at least change some of the placement of quiz questions. Instead of being lumped at the end they are embedded into the material. My goal is to create "mini" scenarios that can be answered regarding various pieces of information instead of one overall scenario for the course to be centered around.
I'll share one example here. It's still not exactly the level I'd like to get this course to, but it's a start and it's better than last year.
Last year I shared my use of the Carousel Engage activity to explain various WHMIS (my activity) symbols. This year I decided I didn't just want people to just read through all the material that this interaction held, I wanted to take it a little farther and turn it into more of a "scavenger hunt". Using the interaction can they answer questions about the various symbols or hazardous materials?
I've added 2 screenrs below to show how I created this. You can also find detailed explaination on how do to this from Dave Moxon's Articulate eLearning Blog - "How to embed engage 09 within quizmaker 09"
- Embedding an engage carousel interaction into an #quizmaker quiz. #Articulate (part 1)
- Embedding an engage interaction into quizmaker - part 2. #Articluate (thx @articulatedave http://bit.ly/vAudW)
Here's to hoping the feedback this year from participants is that they like this new format to the material.
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